Izzy & Liv Privacy & Cookie Policy

This policy was last updated on: June 23, 2022

 

This is the Privacy & Cookie Policy (“Policy”) of Izzy & Liv, LLC (“we,” “us,” or “our”).  This Policy is applicable to our website www.izzyandliv.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (we refer to them and our website collectively in this Policy as “Site” or “Website”).  This Policy is also applicable to any other interactions you may have with us (e.g. customer service inquiries, sales, marketing, events, in-person interactions, etc.).

 

INTRODUCTION

 

Thank you for choosing to shop with us!  We are committed to protecting your personal information and your right to privacy.  If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@izzyandliv.com.

 

When you visit our Site and use our services, you trust us with your personal information. We take your privacy very seriously. In this Policy, we describe the conditions under which we collect, store, transfer, use, or otherwise act on information from and about you (“Customer Information”).  It also covers information that may identify you (“Personal Information”) and information that may not identify you. Your interactions with us are also governed by our Terms of Use, Service, and Sale which are located at https://www.izzyandliv.com/pages/terms. Please take the time to thoroughly review these documents, as they are very important.

 

IF THERE ARE ANY TERMS IN THIS PRIVACY POLICY THAT YOU DO NOT AGREE WITH, PLEASE DISCONTINUE USE OF OUR SITE AND OUR SERVICES IMMEDIATELY AS THIS IS YOUR ONLY RECOURSE.

 

APPLICABILITY OF THIS POLICY

 

This Policy applies to all information collected through our Site and any other interactions you may have with us (e.g. customer service inquiries, sales, marketing or events, etc.).

 

This Policy does not apply to any third-party applications or software that we may integrate into our website or platform, third-party products or services, or businesses we do not explicitly include in this Policy.

 

CHANGES

 

We reserve the right to change this Policy from time to time as laws, regulations, and industry standards evolve.  We will post the changes to https://www.izzyandliv.com/pages/privacy-policy  and encourage you to review this Policy to stay up to date. If we make changes that materially alter your privacy rights, we may provide additional notice, such as through email or notifications on our main site. If you disagree with the changes to this Policy, you should discontinue use of our website and any other services we provide to you.

 

 

INFORMATION WE COLLECT AND RECEIVE

 

We collect and use various types of information to better respond to your needs. Please note that we may not necessarily collect all information within a particular category for all of our customers or those who interact with us.

 

Personal Information (i.e. Personally-Identifiable Information, or “PII”)
 
Contact Information: This includes information (e.g., name, phone number, mobile number, email address, mailing address) that you provide to us when creating an account, placing an order for purchase, or posting content on our site such as reviews and testimonials. 
 
Images: When you submit orders to our website, leave a review, or otherwise interact with us, we may collect photographic images of you that you submit to us directly or that we obtain through the use of Gravatar – a globally recognized avatar service.
 
Sensitive Personal Information
 
Payment Information: This includes information about the payment methods used and the verification thereof when placing an order for purchase.  Examples include the last four digits of your payment instrument number (such as a credit card number), and the security code associated with your payment instrument, email address, billing and shipping addresses, phone number, and any other billing information provided.
 
We do not have direct access to your payment information (e.g, full credit card number, security code, etc.). This information is transmitted directly to the payment gateway of your choosing (e.g., PayPal, Stripe, Shopify Payments, Apple Pay, Amazon Pay, etc.). We do not store this information in our system.  All payments are processed using Secure Sockets Layer (SSL) technology to ensure your safety.
 
Location Information: We receive information from you and other third parties that help us ascertain your location. 
 
Other Information
 
Information Collected Automatically: When you navigate our website, we automatically receive your computer’s internet protocol (IP) address. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
 
Cookie Information: We use cookies and similar tracking technologies of third parties in our Websites to help us collect Customer Information and data about you across our Websites and other websites and online services. For more information, please see our Cookie Policy located below.
 
Third-Party Data: We may receive data about products, organizations, industries, and services that are customers, Website visitors, and other matters related to our business in order to make our own information better or more useful.  This data may be combined with other information we collect.

 

Although no one is under a statutory or contractual obligation to provide any Customer Information, certain information is collected automatically, and if some information, such as Payment Information, is not provided, we may be unable to provide any products or services to you.

 

COOKIE POLICY

 

We may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our Website, to help customize the Site and improve your experience.

 

Cookies are small text files that are sent by us and third parties whose services we use, and placed on your computer or mobile device when you visit our Websites. They allow information gathered on one web page to be stored until it is needed for use on another, allowing our Website to provide you with a personalized experience.  Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

 

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

 

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except for certain basic website functionality and to record that you have not consented to their use for any other purpose.  If you choose not to use cookies or you prevent their use through your browser settings, you understand that our Website may not function optimally or at all for you.

 

We use cookies in the following ways:

  • To track how you use our website
  • To record whether you have seen specific messages we display on our website
  • To keep you signed in our site
  • To record your answers to forms, surveys, and questionnaires on our site while you complete them
  • To record the conversation thread during a live chat with our support team
  • To deliver marketing campaigns and track their performance
  • To enable and support our security features and help us detect malicious activity
  • To help us understand, improve, and research products, features, and services.

 

Types of Cookies

 

The following types of cookies may be used when you visit our Website:

 

Advertising Cookies:  Advertising cookies are placed on your computer by advertisers and ad servers to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
 
Analytics Cookies: Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
 
Our Cookies: Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the Site will not work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
 
Personalization Cookies:  Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site. Security Cookies Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
 
Site Management Cookies: Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
 
Third-Party Cookies: Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

 

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

 

 

You may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool located at http://optout.networkadvertising.org/#!/

 

Other Tracking Technologies

 

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to improve your experience. These tracking technologies help us track, measure, and report your activity on our site relating to activities that include, but are not limited to, how you found us, how long you spend browsing our site, how frequently you purchase from us, your location, your device type, surveys you may take, and how efficiently our Website is performing.

 

These tracking technologies may include the following in addition to other tools:

 

  • Google Analytics – Traffic tracking tool
  • Google Optimize – Behavior tracking tool
  • Google Search Console – Website and product performance tracking tools
  • Facebook Pixel – Behavior tracking tool

 

 

A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside.

 

Web beacons, pixel tags, and the other tracking technologies cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

 

 

HOW WE USE INFORMATION

 

We will use your Customer Information in accordance with these Terms, including any applicable terms in our Terms of Use, Service, and Sale (https://www.izzyandliv.com/pages/terms), other applicable agreements, and as required by law.

 

In general, Izzy & Liv is the Data Controller of the information you provide to us for the products and services we provide to you.  We may use Customer Information in furtherance of our legitimate interests in operating our business.  More specifically, we use this information to:

  • To provide, update, maintain, and protect our products, services, Websites, and business.
  • As required by applicable law.
  • To communicate with you by responding to your requests, comments, and questions.
  • To develop and provide additional products, services, and features.
  • To send emails and other marketing communications to inform you about changes in our Policy or other terms and conditions, new products, or promotional communications.
  • For billing, account management, and other administrative matters.
  • To investigate and help prevent fraud, security issues, and other abuse.
  • In accordance with our Cookie Policy located above.

 

We also allow some information that you share with us to be shared with third parties.  Our Website allows you to post information that can be readily viewed, copied, downloaded, or used by others.  Examples of this use include:

  • Posting a message, picture, or review in an open forum
  • Tagging us in an image or post on social media
  • Clicking on an icon or link next to another message to convey your agreement, disagreement, like, or thanks

 

We allow this information to be displayed and shared, and we reserve the right to use it in the future in any way we decide, without further remuneration.  Once your information enters the public domain, we have no control over what any individual third party may do with it, and we accept no responsibility for their actions at any time.

 

DATA RETENTION

 

We will retain Customer Information pertaining to you for as long as necessary for the purposes described in this Policy. This may include keeping your Customer Information after you have deactivated any accounts that you may have with us for the period of time needed for us to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

 

HOW WE SHARE AND DISCLOSE INFORMATION

 

This section describes how we may share and disclose Customer Information.

 

Information we obtain from third parties.  Although we do not disclose your personal information to any third party, except as set out in this Policy, we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
 
Enhanced Experiences on our Website and other websites and platforms.  We and third parties, their agents, or other affiliated companies working for them may use technology that automatically collects information about you so that we may advertise personalized content to you on other websites and platforms.  We may also use other technology such as cookies or JavaScript to personalize the content of, and to measure the performance of our advertisements.  We do not have control over these technologies used on third party websites or platforms. Accordingly, this Policy does not cover the information practices of these third parties.
 
Debt collection and fraud prevention activities. To assist in combating fraud, enforce our rights, contracts, and policies, protect our property or safety, and collect any monies owed to us, we may share Customer Information with credit reporting agencies, debt collection agencies, payment processors, attorneys, law enforcement, and other third parties as necessary. 
 
During a change to our business.  If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets, or takes steps in contemplation of such activities, some or all Customer Information may be shared or transferred, subject to any applicable confidentiality arrangements. 
 
Sharing customer experiences.  We may disclose or use aggregated or de-identified Customer Information for any purpose, including to share customer experiences with other current or prospective customers.
 
To comply with laws.  If we receive a request for information, we may disclose Customer Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.

 

TRANSFERING DATA INTERNATIONALLY

 

We may transfer personal data we have collected from you to third-party data processors located outside of the European Economic Area (“EEA”) or United States of America (“USA”).  Please be aware that countries outside of the EEA and USA may not have the same level of data protection, however our collection, storage, and use of your personal data will continue to be governed by this Policy. 

 

By using and/or shopping on our Websites you consent to the transfer of your personal data processors located in countries outside of the EEA and USA.

 

AGE RESTRICTIONS

 

To the extent prohibited by applicable law, we do not provide product or services to, or allow the use of our Website by, anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with Personal Information, please contact us and we will take the necessary steps to delete such information.

 

YOUR RIGHTS

 

Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their personal data. The law requires us to tell you about your rights and our obligations to you regarding that personal data.  We do this now by requesting that you carefully read the information provided at www.knowyourprivacyrights.org. 

 

Subject to any exemptions provided by law, you may have the right to request access to your Customer Information, as well as to seek to update, delete or correct this information. You can do this by submitting a form HERE.  We reserve the right to require additional information from you to verify your identity before complying with any such requests.  Government issued identification may be required.

 

To the extent that our handling of your Personal Information is subject to the General Data Protection Regulation (or applicable laws covering the processing of Personal Data in the United Kingdom), we rely on our legitimate interests, as described in this Policy, to collect and/or process your data.  We may also process Customer Information that constitutes your Personal Information for direct marketing purposes, and you have a right to object to our use of your Personal Information for this purpose at any time.

 

YOUR CALIFORNIA PRIVACY RIGHTS

 

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

 

Type of Information We Collect

Source

How We Use It

Who We Share It With

How Long We Keep It

Personal Information: Identifiers such as your name, email address, physical/postal address, IP address, telephone number, and other similar identifiers

From you.

We use this information to obtain payments from you, process your orders, and communicate to you regarding your orders, our products, and our services.

We share your information with our fulfillment partners and third party software applications that help us process your orders and communicate with you regarding our products and services

We retain this data for as long as is necessary to provide our products and services, maintain our business records, control and improve our performance and quality of our website, products, and services, handling complaints, queries, or issues, and remain compliant with laws regarding our contracts, customers, and business affairs.

Payment Information: Credit card number, security code associated with your payment instrument, and/or other information about the payment methods used and the verification thereof when placing an order. 

From you.

We use this information to obtain payments from you and process your orders.

We do not have direct access to your payment information (e.g., full credit card number, security code, etc.). This information is transmitted directly to the payment gateway of your choosing (e.g., PayPal, Stripe, Shopify Payments, Apple Pay, Amazon Pay, etc.).

We do not store this information in our system.  All payments are processed using Secure Sockets Layer (SSL) technology to ensure your safety.  Your data may be stored with the payment processor.

Sensitive Personal Information: Government-issued identifying numbers such as drivers license, passport, or social security number.

From you.

If you apply for a job with our company or to work with us, we may use this information to verify your identity and credentials, and to process payments to you if employed.

We share this data on a very limited basis with third parties that help us perform background checks, process payroll, and perform other personnel verification activities.

We retain this data for as long as is necessary to provide our products and services, maintain our business records, control and improve our performance and quality of our website, products, and services, handling complaints, queries, or issues, and remain compliant with laws regarding our contracts, customers, and business affairs.

Sensitive Personal Information: criminal convictions and offences.

From you.

If you apply for a job with our company or to work with us, we may use this information to verify your identity, credentials, and suitability for the position.

We share this data on a very limited basis with third parties that help us perform background checks, process payroll, and perform other personnel verification activities.

We retain this data for as long as is necessary to provide our products and services, maintain our business records, control and improve our performance and quality of our website, products, and services, handling complaints, queries, or issues, and remain compliant with laws regarding our contracts, customers, and business affairs.

 

 

For more details about other personal information we have collected over the last 12 months, including the categories of sources, please see the Information We Collect and Receive section above. We collect this information for the business and commercial purposes described in the How We Use Information section above. We share this information with the categories of third parties described in the How We Share and Disclose Information section above. We do not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out).  Also note that information about how we handle cookies can be found in our Cookie Policy located above.

 

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” or data sharing that may be occurring, and to not be discriminated against for exercising these rights.

 

California consumers may make a request pursuant to their rights under the CCPA by submitting a form HERE.  We will verify your request using the information associated with your account, including email address. We reserve the right to require additional information from you to verify your identity complying with any such request.  Government issued identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

 

COMPLAINTS REGARDING USER GENERATED CONTENT ON OUR WEBSITES

 

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.  If you complain about any of the content on our website, we shall investigate your complaint.  If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

 

Free speech is a fundamental right, so we reserve the right to decide, in our sole discretion, whose right will be obstructed: yours, or that of the person who posted the content that offends you.  If we decide that your complaint is malicious, unfounded, or without sufficient merit, basis, we may not correspond with you about it.

 

ACCESS TO YOUR OWN INFORMATION

 

To obtain a copy of any information that is not provided on our website you may send us a request by submitting a form HERE.  After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

 

If you wish us to remove personally identifiable information from our website, you may submit a form HERE.  This may limit the service we can provide to you and we reserve the right to retain information to the extent that it’s necessary to protect our business and legal interests.

 

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

 

DISPUTES

 

Any disputes that arise out of this policy shall be resolved in accordance with the terms as set forth in our Terms of Use, Service, and Sale located at https://www.izzyandliv.com/pages/terms.

 

CONTACTING US

 

Please also feel free to contact us if you have any questions about this Privacy & Cookie Policy or our practices, or if you are seeking to exercise any of your statutory rights. We will respond within a reasonable timeframe. You may submit a form HERE or contact us at info@izzyandliv.com to make any requests in accordance with this Policy.  For other inquiries, you may also contact us at our mailing address below:

 

437E Highway 34
Matawan, New Jersey 07747